Troubleshooting

Troubleshooting integration issues

If you have encountered an integration issue, log in to the CentOS 7 virtual machine and check the status of the cloudblue-fulfillments service. It should be enabled and active. For example:

# systemctl status cloudblue-fulfillments
● cloudblue-fulfillments.service - Connect to backend, fulfillments service
Loaded: loaded (/usr/lib/systemd/system/cloudblue-fulfillments.service; enabled; vendor preset: disabled)
Active: active (running) since Fri 2020-07-17 07:58:21 EDT; 10s ago

For the pay-as-you-go model, also check the cloudblue-usage service.

The service logs can be viewed by using the journalctl utility.

Troubleshooting asset issues

If you have problems with assets in the vendor portal, you can check the corresponding failed requests. Do the following:

  1. Go to the Requests tab on the asset page and click the request with the Failed status.

  2. On the request details page, check the Notes panel for the problem root cause. For example: