Troubleshooting
Troubleshooting integration issues
If you have encountered an integration issue, log in to the CentOS 7 virtual machine and check the status of the cloudblue-fulfillments
service. It should be enabled and active. For example:
# systemctl status cloudblue-fulfillments
● cloudblue-fulfillments.service - Connect to backend, fulfillments service
Loaded: loaded (/usr/lib/systemd/system/cloudblue-fulfillments.service; enabled; vendor preset: disabled)
Active: active (running) since Fri 2020-07-17 07:58:21 EDT; 10s ago
For the pay-as-you-go model, also check the cloudblue-usage
service.
The service logs can be viewed by using the journalctl
utility.
Troubleshooting asset issues
If you have problems with assets in the vendor portal, you can check the corresponding failed requests. Do the following: