Virtuozzo Product Lifecycle Policy¶

General Availability (GA)¶

The date when a new product release may be ordered and fulfilled. With the GA of a new release, some applicable offerings of the previous release will be phased out. During GA, Virtuozzo will provide:

• Releases/patches to implement security fixes, critical bugfixes and updates to support MS hotfixes

• Releases with updates to support new primary/guest OSs and devices support

• Paid support, Knowledge Base articles and forum support

End of Maintenance (EOM)¶

The date that signifies when feature upgrades, bug fixes and product downloads will no longer be available. Security updates, technical support, and critical hot fixes will continue.

End of Life (EOL)¶

The date that signifies when security updates, technical support, and critical hot fixes will no longer be available. Support for any product issues will be limited to information contained in the Virtuozzo Knowledge Base and Support Forums. If the issues cannot be corrected through these methods, then an upgrade path, or migration to the latest version or product replacement, is recommended.

Effective upon the EOL date there will be no further:

• Support of the affected releases by the Virtuozzo Support Team

• Product updates for the affected releases

• Future integrations of the affected releases with any Virtuozzo Products

Maintained Products¶

Phase 1: Mainstream Support¶

Starts on the general availability date of the major release and lasts until general availability date of next major release. All support services are available during this phase.

Phase 2: Extended Support¶

Starts when Mainstream Support ceases and lasts for one year. When a product version reaches this phase, no further Updates, Patches or Hotfixes will be created for it (exceptions are possible on a case-by-case basis). If Virtuozzo determines that an issue is fixed in a mainstream version, you will be required to update to it.

Phase 3: Self-Service Support¶

Available over the course of a product’s lifecycle and for seven years after the end of the Extended Support phase. It includes online Knowledge Base articles, FAQs, troubleshooting tools, and other resources to help customers resolve common issues.

Maintained Products¶